Refund policy

Every VANCEUS piece is made to order, just for you. Because nothing is produced until you order it, we can't accept returns or exchanges for change of mind or fit. Please check our size guide and each product's measurements before ordering.

If something isn't right

If your order arrives misprinted, defective, damaged or incorrect, contact us within 30 days of delivery with your order number and a clear photo of the issue. Once confirmed, we'll send a free replacement or issue a full refund, whichever you prefer. You won't need to send the item back unless we ask.

Lost packages

If your package hasn't arrived, contact us within 30 days of the estimated delivery date. We'll work with the carrier to locate it, or send a replacement.

Cancellations and changes

Orders enter production quickly. If you need to cancel or change an order, contact us as soon as possible. Once production has begun, we can't make changes.

Refunds

Approved refunds are returned to your original payment method. Your bank may take 5–10 business days to show the credit.

Contact

Reach us any time through our contact page.