
Oracle
FAQ
Questions, answered

How long does shipping take?
Every piece is made to order. Production takes 2–7 business days; delivery within the US then takes 2–5 business days. Apollo sneakers are made by our overseas partner, so allow 2–4 weeks.
What is your return policy?
Because each piece is made for you, we can't accept returns or exchanges for change of mind or fit. If anything arrives misprinted, defective, damaged or incorrect, contact us within 30 days of delivery and we'll replace it or refund you in full.
How does sizing work?
Fits vary by piece. Check the size chart in each product’s details and our size guide before ordering.
How do I care for my pieces?
Each piece lists its own care notes. For apparel: wash cold, inside out, and hang dry. Never iron over the gold.
Do you ship internationally?
For now we ship within the United States only.
How do I track my order?
We email you a tracking link as soon as your order ships.

